Complaints Procedure
How to raise a service or property-related complaint with Silver Tree Estates.
Contact us first
Please send the details of your complaint, including the relevant property or transaction where applicable, to office@silvertreeestates.co.za or contact our office on +27 11 675 1190.
What to include
Provide your name and contact details, a clear description of the issue, relevant dates and supporting information. This helps us investigate and respond efficiently.
Regulatory escalation
If a matter falls within the jurisdiction of the Property Practitioners Regulatory Authority, information about the PPRA and its processes is available at theppra.org.za.